This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in\nKorea. A cross-sectional descriptive study design was employed.The subjects were 1,194 outpatients recruited from 29 outpatient\nclinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse\nservice, technician service, convenience, and physical environment of facility) and patient satisfaction. Of the five domains, nurse\nservice was the domain with the highest mean score (M = 4.21) and convenience was the domain with the lowest mean score\n(M = 3.77).The most significant predictor of patient satisfaction was the constructs of convenience (? = 0.21). The results of this\nstudy suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process\nthat includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system\nand comfortable waiting areas.
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